Frequently asked questions
Where do you ship?
To Germany and all EU member states. Orders ship from EU-based warehouses, so there are no customs fees or import duties for EU customers.
How long does delivery take?
Germany: usually 2–5 working days. Rest of EU: 3–8 working days. You receive a tracking link by email as soon as your order ships.
What does shipping cost?
Shipping costs are shown at checkout before you pay. Orders above the free-shipping threshold displayed at checkout ship free.
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard, American Express), PayPal, Klarna and Apple Pay / Google Pay where available. All payments are SSL-encrypted.
Can I return a product?
Yes. As an EU consumer you have a 14-day right of withdrawal from the day you receive your order (longer if stated on the product page). Items must be unused and in original packaging; you pay the return shipping. Opened consumables (e.g. supplements) and hygiene products (e.g. make-up, underwear) can't be returned unless faulty. See Shipping & Returns.
Are your supplements safe?
All products comply with EU food-supplement regulations and carry full ingredient labelling. Supplements are not a substitute for a varied diet or medical treatment. If you are pregnant, breastfeeding, taking medication or have a medical condition, consult your doctor before use.
Where can I track my order?
Use the tracking link in your shipping confirmation email, or contact us with your order number.
How do I reach you?
Via the contact form or by email at info@vitalyris.com. We reply within 24 hours on weekdays.